Responsibilities:

·         Manage the rollout of each new system delivery project as it comes from Sales, including unique installation and configuration issues.

·         Manage and monitor the installed systems and their infrastructure

·         Manage the configuration of each system as customer’s needs change.

·         Serve as a primary point responsible for the overall health, performance, and capacity of the systems

·         Provide 1nd and 2rd level support for the installed systems

·         Proactively ensure the highest levels of systems and their infrastructure availability

·         Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

·         Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

·         Participate in the design of information and operational support systems

·         Prioritize and work with internal/external teams for the fixes/workarounds.

·         Analyze frequent problems and report to development team.

·         Maintain the Service level agreement (SLA).

·         Continuously refine and promote Professional Services routines and documentation.

·         Liaise with vendors and other IT personnel for problem resolution.

Requirements:

·         At least Bachelor's degree or similar in Computer Science and 2-3 years of experience in the field or in a related technical area.

·         Strong experience with Linux (Redhat, CentOS, Ubuntu) administration. Solaris experience will be a big plus.

·         Experience with MySQL / MariaDB database, reports, backups and replication of databases. Knowledge of SQL queries optimization and indexes.

·         Experience with server virtualization environments (VMware, KVM, AWS) preferred.

·         Experience deploying mission critical systems, internal or on customer site.

·         Experience with planning for SLA-quality support.

·         Requires occasional/rotational 24x7 on call support upon notification of critical alert or due to maintenance to minimize outages for end user population.

·         Stay abreast of advances and trends in technology and general business developments.

·         Ability to configure and deploy server builds.

·         Experience in scripting in some administrative language (Bash, Python).

·         Experience with hardware and peripheral configuration.

·         Must be proficient with ITILv3, ITIL foundation certification would be a big PLUS

·         Solid networking knowledge (OSI network layers, TCP/IP), confident with networking, switches, routers and firewalls.

·         Individual having experience of singling protocols SS7 and SIGTRAN will be preferred

·         Good communication skills in English.

·         Knowledge of telecom network architecture is a HUGE PLUS.

·         Ability to travel to remote locations.

·         A certain degree of creativity and independent work is required.

You enjoy handling customer requests with frequent customer contact, while multitasking large and small projects.