Principal Responsibilities

• To provide primary deployment, enhancement, monitoring, preventive maintenance and configuration support to telecommunication related equipment’s and services.
• To review, validate and keep track of system configuration design
• To diagnose and resolve all problems related to hardware, internal software and system operation, availability, security, performance, connectivity, and overall function during an implementation.
• To conduct User Acceptance Test and provide User Training.
• To build internal development and test system mirroring customer production environments.
• To be able to promptly work in emergencies and handle disruptions of service, provide in-dept investigation, analysis, and timely resolution.
• To report and escalate customer problems and enhancements with detailed explanation of issue and recommended resolution.
• To provide feedbacks on future product deployment, system performance, features, and functions of the service.
• To create, maintain, and enhance product(s) knowledge base, including technical articles, FAQ’s, sample applications, and/or demonstrations.

Essential Skills

• Ability to maintain consistency in follow-up actions with customers and suppliers
• Familiar with Signaling Network, Windows and LINUX environment
• Knowledge in MySQL and SQL scripting
• Willingness to travel and on standby 24 X 7 basis

Personal Attributes

• High level of self-motivation and ability to work independently
• A mature, trustworthy, self-starter and reliable individual with personal integrity
• A careful and detail oriented person
• Ability to manage and solve complex customer support issues in a dynamic environment